Field Collections Officer
Core
Visiting clients to collect overdue payments, negotiate payment plans, and assess financial situations to ensure timely debt recovery.
Role type
Field Collections Officer
Builds
Cash flow recovery for corporate clients
Domain
Financial services / Debt collection
Deliverable
client delivery
Required skills
negotiation, financial assessment, regulatory compliance, dispute resolution, record keeping, relationship building, time management
Preferred skills
Mandarin language proficiency, persuasive communication, customer service orientation
Technologies
none stated
Responsibilities
Visit clients to collect overdue payments and negotiate payment plans; Maintain accurate records of all collection activities and client interactions; Assess clients' financial situations and provide appropriate solutions; Ensure compliance with all relevant laws and regulations during collection activities; Report regularly to the Collection Manager on progress and any issues encountered; Handle client inquiries and resolve disputes in a professional manner
Seniority
Entry-level to Junior (Fresh graduates welcome)