Senior Application Support Analyst - Finance IT & Audit Technology (FIAT)
Core
Maintenance and support of multiple Windows and Linux applications in Finance and Audit IT, resolving complex technical issues and ensuring production stability.
Role type
Senior Application Support Analyst (Production Support)
Builds
Production application stability and uptime for Finance and Audit business lines
Domain
Financial Services / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SQL query analysis, Linux/Unix administration, Shell scripting, Job scheduler management, Windows platform support, OpenShift knowledge, SRE concepts, ITIL standards, Disaster Recovery planning, Change Management
Preferred skills
Cloud platforms, Hadoop/Big Data, ServiceNow, AI automation tools
Technologies
Windows, Linux, OpenShift, SQL Server, Oracle, Shell Scripting, ServiceNow, Hadoop
Responsibilities
Investigate and resolve medium to highly complex technical issues; Proactively identify and resolve emerging system issues; Collaborate with development teams to identify defects and automate efficiencies; Ensure compliance with SLA metrics; Lead support-based initiatives; Provide coaching and direction to junior staff; Participate in DR exercises and audit activities.
Seniority
Senior, hands-on IC
