Director, Conversational Banking
Core
Lead the development and delivery of intelligent conversational AI systems for customer experience across web and mobile platforms, driving revenue growth and client adoption.
Role type
Director of Conversational Banking (Strategic Leadership & Hands-on IC)
Builds
Enterprise-level conversational AI solutions (chatbots, voicebots, virtual assistants) for banking clients
Domain
Financial Services / Conversational AI / Customer Experience
Deliverable
production ML models | product features
Required skills
Conversational AI architecture, NLP, LLMs, AI agents, NLU, intent recognition, entity extraction, conversational flow design, SRE principles, contact center operations, business acumen, strategic planning, team leadership
Preferred skills
Multi-modal platform implementation, generative AI integration
Technologies
LLMs, MCP, NLP frameworks, conversational AI platforms
Responsibilities
Develop and execute technology roadmap for conversational banking practice; Lead delivery teams of Conversational Architects and developers; Identify new business opportunities and cultivate stakeholder relationships; Manage resource allocation and operational efficiency; Act as trusted advisor to business partners; Establish and manage KPIs for the practice
Seniority
Director, Strategic Leadership & Hands-on IC
