Federal Reserve Financial Services Enterprise Customer Support Specialist I/II
Core
Provide second and third-level technical support, coordinate customer onboarding, and manage connectivity testing for Federal Reserve Financial Services payments systems.
Role type
IT support specialist (connectivity testing and integration)
Builds
FedLine, Fedwire, FedACH, FedNow, and other Federal Reserve payments services
Domain
Financial services / Payments infrastructure
Required skills
technical troubleshooting, system installation and maintenance, network testing coordination, technical documentation, process improvement, after-hours support
Preferred skills
systems administration, network infrastructure knowledge, project coordination, stakeholder liaison, test lab environment management
Technologies
FedLine, Fedwire, FedACH, FedNow, NSS, FedCash, Check Services
Responsibilities
Install, maintain, monitor, and troubleshoot systems and applications; serve as technical liaison between customers, vendors, and internal teams; research and resolve connectivity issues; maintain test lab environments for regression testing; create and maintain technical documentation; provide after-hours support for urgent issues
Seniority
Entry-level to Junior IC