Conseiller(ère) qualité et développement de compétences
Core
Develops training plans, delivers coaching on sales techniques and product mastery, audits case files to evaluate member experience quality, and updates quality standards for insurance agents.
Role type
Quality and skills development specialist (insurance)
Builds
Training programs, coaching sessions, quality audit reports, updated standard operating procedures
Domain
Insurance (damage insurance for individuals and businesses)
Required skills
Training and coaching, quality auditing, process improvement, stakeholder consultation, regulatory compliance knowledge, Office 360 proficiency
Preferred skills
Experience in training or coaching, English language skills
Technologies
Office 360
Responsibilities
Develop training plans for new resources, deliver personalized coaching on sales and product mastery, audit case files to evaluate member experience quality, revise processes and update standards/procedures, consult colleagues on complex cases
Seniority
Mid-level, hands-on IC