Responsable service clients dommages aux biens H/F
Core
Lead the production and claims management poles for property damage insurance brokerage, acting as a technical reference for teams.
Role type
Senior Claims Management Team Lead (Property Damage)
Builds
Property damage insurance claims and contract management services
Domain
Insurance (Property Damage / IARD)
Deliverable
client delivery
Required skills
Claims management (medium and high risk), team leadership, technical support for complex files, contract compliance, process optimization, performance monitoring, stakeholder management with insurers
Preferred skills
Excel for activity piloting and KPI analysis, organizational sense, analytical mindset
Responsibilities
Supervise and provide technical support to contract and claims management teams, define team priorities to ensure service quality and deadlines, co-manage major claims with insurers and partners, handle sensitive/complex client relations, optimize existing procedures, ensure document and contract compliance, manage team performance and conduct annual reviews
Seniority
Senior, hands-on IC with management responsibilities