Claims Team Manager - Auto Liability
Core
Manage a team of auto liability claims representatives, ensuring compliance with regulatory requirements and best practices while monitoring performance and customer service quality.
Role type
Claims Team Manager (Auto Liability)
Builds
Auto liability claims processing and resolution
Domain
Insurance / Automotive Claims
Deliverable
client delivery
Required skills
Team leadership, performance coaching, regulatory compliance, claims file auditing, statistical analysis, recruitment and development, change management
Preferred skills
Chartered Property Casualty Underwriter (CPCU) designation, supervisory experience
Technologies
Claims management systems, reporting tools
Responsibilities
Review claim files for quality and audit team performance, coach and counsel employees on performance, resolve customer service issues, manage employee recruitment and development, lead meetings to communicate goals and monitor behavior
Seniority
Mid-level Manager