IT Support Technician
Core
Provide Tier 2 IT support for Windows desktops, laptops, servers, and Microsoft 365 environments across multiple client sites.
Role type
Tier 2 IT Support Technician
Builds
IT support services for small and mid-sized businesses, with a focus on dental and healthcare practices
Domain
IT Services / MSP / Healthcare
Deliverable
client delivery
Required skills
Windows 10/11 troubleshooting, Microsoft 365 administration, Active Directory/Entra ID management, networking fundamentals, hardware/software troubleshooting, ticket management, independent troubleshooting
Preferred skills
Experience supporting dental practices and dental software
Technologies
Active Directory, Microsoft 365, Windows, Office 365
Responsibilities
Troubleshoot Windows desktops, laptops, servers, and peripherals; Resolve user account, permission, email, and authentication issues; Administer Active Directory and Entra ID; Diagnose networking issues involving switches, firewalls, wireless networks, VPNs, DNS, and DHCP; Troubleshoot printers, scanners, and workstations; Install and configure computers and network equipment; Resolve issues with line-of-business applications; Handle escalated tickets requiring deeper investigation; Document troubleshooting steps and resolutions; Communicate directly with clients; Escalate issues to Tier 3 or vendors; Assist with workstation deployments, migrations, and upgrades; Travel to client locations for onsite support
Seniority
Mid-level, hands-on IC