Sr ServiceNow Developer
Core
Lead ServiceNow platform development, architecture, and AI integration for Zillow's People Technology organization.
Role type
Senior IC ServiceNow Platform Architect & Developer
Builds
HRSD and ITSM applications, AI agent connectors (MCP servers), and scalable integrations with Workday, Okta, and Glean.
Domain
Real Estate / Enterprise Service Management / AI Integration
Deliverable
production ML models | product features | infrastructure
Required skills
ServiceNow platform architecture, JavaScript (ES6+), REST/SOAP integration design, Flow Designer, IntegrationHub, MCP server development, AI-assisted development workflows, Git, root cause analysis, test strategy (ATF)
Preferred skills
ServiceNow CSA, CAD, CIS, Now Assist
Technologies
ServiceNow, Workday, Okta, Glean, MCP, Flow Designer, IntegrationHub, Now Assist, Git
Responsibilities
Architect complex scoped apps and integrations; design server-side/client-side logic and AI connectors; establish testing and observability standards; mentor developers; lead release planning and incident resolution.
Seniority
Senior, hands-on IC with mentorship responsibilities