Senior Manager, Preferred
Core
Leading a team of Growth Specialists to evolve Zillow Preferred's partner support model by integrating AI-powered tools with human-in-the-loop intervention to drive partner success and growth.
Role type
Senior Manager, Field Operations & Strategy
Builds
Scalable AI-enabled support workflows, operating mechanisms, and high-performing frontline teams for real estate partners.
Domain
Real Estate / Proptech / Customer Success Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic planning, team leadership, operational design, change management, data-driven decision making, cross-functional collaboration, stakeholder influence, performance management, AI workflow adoption, real estate partner management
Preferred skills
Experience leading scaled frontline organizations, proptech or marketplace business background, executive presence
Technologies
AI tools, self-service platforms, monitoring systems, data analytics platforms
Responsibilities
Refine strategy for scalable AI-powered support models, lead and develop a team of Growth Specialists, establish operating cadences and quality mechanisms, drive partner adoption and growth, partner cross-functionally to improve AI and workflows, represent the model in leadership forums
Seniority
Senior, hands-on IC with strategic scope
