IT Technician
Core
Provide intermediate technical assistance and hands-on support for hardware and software issues to associates at communities, job sites, and offices.
Role type
Onsite IT Technician II
Builds
Internal IT support services for homebuilding communities and offices
Domain
Homebuilding / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
hardware troubleshooting, software troubleshooting, incident management, documentation creation, LAN/WAN troubleshooting, warranty claim processing, AV support coordination, third-party vendor management
Preferred skills
CompTIA A+ certification, Bachelor's degree
Technologies
ServiceNow, LAN, WAN, hardware, software, printers, copiers, video conferencing systems
Responsibilities
Troubleshoot and resolve workstation-related problems; manage internal client relationships for complex requests; create and maintain support documentation; process manufacturer warranty claims; update ServiceNow tickets with incident details; arrange technical support for meetings and events; maintain, upgrade, install, and replace hardware and software; report server outages and connectivity issues; monitor and coordinate third-party support contractors
Seniority
Mid-level, hands-on IC
