System Support Engineer
Core
Deliver exceptional end-user support and resolve production incidents for messaging services and batch jobs across Scandinavia.
Role type
System Support Engineer (Application Support)
Builds
Production stability for messaging services and batch job processes
Domain
Insurance technology / Enterprise application support
Deliverable
client delivery
Required skills
C# debugging, MS SQL, log analysis, incident management, root cause analysis, English communication
Preferred skills
Asynchronous messaging concepts, batch job process fundamentals, ITIL service operations, application support experience
Technologies
MS SQL, MS Message Queuing, C#, .NET framework, Service Now, Splunk, PRTG
Responsibilities
Handle production incidents and support requests, troubleshoot application errors, document problems and resolutions, participate in Incident and Problem management, coach team members
Seniority
Mid-level, hands-on IC