Renewal Specialist, Smal Law
Core
Drive customer retention and increase revenue for Westlaw, Practical Law, and CoCounsel in assigned account territories.
Role type
Senior Account Manager / Renewal Specialist
Builds
Long-term multi-year contracts and upsell opportunities for legal technology products
Domain
Legal technology / SaaS
Required skills
Customer relations, negotiations, product/AI insights, CRM knowledge, sales process alignment, forecasting, reporting
Preferred skills
J.D. or equivalent legal experience, Client Manager experience exceeding expectations
Technologies
Westlaw, Practical Law, CoCounsel, CRM, AI tools
Responsibilities
Meet monthly renewal volume and revenue requirements, promote digital capabilities, secure long-term revenue via multi-year contracts, design strategies to increase market share, conduct product demonstrations, maintain accurate renewal portfolios, forecast business attainment
Seniority
Senior, hands-on IC
