Business Operations & Planning Specialist
Core
Support the Corporates Professional Services business by optimizing processes, reporting, tools, and employee experiences to enhance financial, operational, customer, and employee satisfaction outcomes.
Role type
Senior Business Operations & Planning Specialist
Builds
Operational processes, reporting frameworks, and technology solutions for professional services delivery.
Domain
Professional Services / Corporate Operations
Required skills
Process improvement, Revenue management, Operational documentation, Information channel management, SAP (Intermediate), Excel (Advanced), O365, Power Platforms, Project management, Strategic planning
Preferred skills
Advanced SAP (Order-to-cash), Power Automate, Power BI, Power Apps, Lean Six Sigma, PMP, Internal controls (SOX), Global matrixed environment experience
Technologies
SAP, Excel, O365, Power Platforms, Power Automate, Power BI, Power Apps
Responsibilities
Support critical operational areas including order processing, credits, time entry, billing, QA, reporting, and governance; Develop and maintain operational documentation; Manage POM information channels and response workflows; Drive revenue management initiatives; Lead process improvement and innovation initiatives; Execute special projects with strategic input.
Seniority
Senior, hands-on IC