Sr, Learning Management Consultant
Core
Design, develop, and deliver learning solutions for onboarding and continuous development of Customer Service professionals.
Role type
Senior Learning Management Consultant (L&D)
Builds
Training programs, curricula, facilitator guides, online training, and self-study materials for Customer Service teams.
Domain
Legal services / Customer Support / Learning & Development
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Training model expertise (ADDIE, Kirkpatrick), curriculum development, needs analysis, project management, adult learning principles, business case documentation, stakeholder partnership
Preferred skills
Education/L&D background, Thomson Reuters Legal product knowledge, 2-3 years training experience
Technologies
Learning Management Systems (LMS), simulation tools, online training platforms
Responsibilities
Deliver live, virtual, and blended training sessions; manage training logistics (scheduling, registration); conduct needs analysis; partner with stakeholders to align training with business goals; measure training effectiveness using data; develop communication vehicles for program value; participate in quality calibration sessions; lead project management for training initiatives.
Seniority
Senior, hands-on IC