Product Support Specialist (Digita IT)

Poland, Gdansk💼 Full-time💰 $67,900–$67,900🗓 2026-09-07 → 2026-09-26

Core

Provide technical support and resolve IT-related queries for customers using Thomson Reuters DIGITA and ONVIO tax and accounting compliance software suites.

Role type

Application Support Specialist

Builds

Tax and accounting compliance software solutions for professional firms and corporate organizations

Domain

Financial Services / Tax & Accounting / Application Support

Deliverable

client delivery

Required skills

IT troubleshooting, problem-solving, customer service, documentation, collaboration, English (C1/C2)

Preferred skills

SQL Server, Virtual Machines, Networks, Cloud Technologies, Software Testing, Tax/Accounting/Audit processes

Technologies

DIGITA, ONVIO, SQL Server, VMs, Cloud

Responsibilities

Respond to and resolve customer IT queries via phone, email, or case comments; Document support requests and resolutions; Collaborate with teams and escalate issues; Maintain Knowledge Base articles; Update client contact details; Maintain product knowledge

Seniority

Individual Contributor

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About thomsonreuters

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.