Customer Success Manager (Legal AI Solutions)
Core
Engage with senior legal executives to drive adoption and value realization of Thomson Reuters' legal AI solutions through strategic advisory and change management.
Role type
Senior Customer Success Manager (Legal AI)
Builds
Adoption and value realization of legal AI workflows for law firms and corporations
Domain
Legal technology / Artificial Intelligence
Deliverable
client delivery
Required skills
Strategic advisory, change management, executive relationship building, legal domain expertise, adoption strategy, cross-functional collaboration
Preferred skills
Familiarity with AI-driven platforms, legal technology consulting experience
Technologies
Legal AI platforms
Responsibilities
Develop tailored success plans with customers, identify and design AI workflows to transform legal workflows, lead executive business reviews, advocate for customer needs to product teams, enhance retention and satisfaction, drive adoption through training and strategy
Seniority
Senior, hands-on IC