Customer Success Manager, Corporate Riskf
Core
Support enterprise and strategic customers for the Risk & Fraud suite of products, driving adoption, value realization, and expansion through structured plans and executive engagement.
Role type
Senior Customer Success Manager (Enterprise/Strategic Accounts)
Builds
Customer success plans, executive business reviews, and enablement programs for Risk & Fraud solutions.
Domain
Legal Technology / Risk & Fraud / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise account management, Customer Success planning, Executive stakeholder engagement, Risk & Fraud product expertise, GenAI systems knowledge, AI prompting engineering, CRM management, Business plan development, Market analysis, Cross-functional collaboration
Preferred skills
Legal technology sector experience, Risk & legal workflows knowledge, SaaS portfolio management, Consulting or Engineering background
Technologies
Gainsight, Salesforce, Gong
Responsibilities
Co-create customer success plans and deliver executive business reviews, Identify and mitigate risks while retaining and growing customer relationships, Develop enablement for customers and internal employees, Build and present business plans and report on market activities, Leverage CRM tools to manage client information and forecasts, Model best-in-class practices and translate them into scalable playbooks
Seniority
Senior, hands-on IC
