Application Support (.NET) & Digital Operations Specialist
Core
Implement operational excellence for the post-purchase customer journey by building AI-enabled workflows, deploying monitoring solutions, and ensuring seamless operations across digital platforms.
Role type
Senior Application Support & Digital Operations Specialist (.NET)
Builds
AI-enabled workflows, automations, and the 'Digital Operations Monitoring Application' (browser/API synthetics)
Domain
Legal/Tax technology, B2B/B2C digital platforms
Deliverable
production ML models | product features | dashboards & analysis
Required skills
.NET web application support, proactive monitoring, incident handling, root cause analysis, stakeholder communication, process establishment, documentation, error tracking
Preferred skills
AWS, RDS, Salesforce, APTTUS, CPQ, SOQL, SQL, SAP, HTML, Datadog, AppDynamics
Technologies
.NET, AWS, RDS, Salesforce, APTTUS, CPQ, SOQL, SQL, SAP, HTML, Datadog, AppDynamics
Responsibilities
Build repeatable AI-enabled workflows and assets; deploy features for the in-house monitoring solution; implement proactive monitoring via browser and API synthetics; perform daily checks across Self-Service Portal and MyAccount; collaborate on incident handling and root cause analysis; prioritize enhancements and bug fixes with dev teams; participate in on-call rotation for release deployments
Seniority
Senior, hands-on IC