Senior Technical Specialist (DEX)
Core
Implement and use Digital Employee Experience (DEX) tools to measure and improve employee experience with technology, drive AI strategy, and enable organizational transformation through data-driven insights.
Role type
Senior Technical Specialist (DEX)
Builds
Analytics, new operating models, and automated self-healing solutions for enterprise technology.
Domain
Enterprise IT Operations / Digital Employee Experience / AI Strategy
Deliverable
production ML models | dashboards & analysis | infrastructure
Required skills
DEX tool lifecycle management, digital persona and journey mapping, structured data analytics, data visualization, automation and scripting, ITIL frameworks, machine learning theory, endpoint management, identity and access management (IAM), ITSM integration.
Preferred skills
Generative AI (GenAI), continuous endpoint engineering, knowledgebase creation, vendor relationship management.
Technologies
RedShift, PostgreSQL, Snowflake, PowerBI, Tableau, PowerShell, Bash, Python, Nexthink, ServiceNow, Microsoft Windows, Apple macOS, Microsoft 365, Google Workspace.
Responsibilities
Assess needs and develop use cases for DEX; build and maintain digital personas and journey maps; measure and publish reports on DEX scores, technology performance, and employee sentiment; integrate qualitative and quantitative data sources into effective data visualizations; leverage insights to understand causes of digital friction and optimize productivity; act on insights via automated self-healing or behavioral change reinforcement; partner with cross-functional teams to monitor and improve core business activities; measure and set business outcomes, KPIs, XLAs, and OKRs; educate IT operations staff on DEX best practices; align DEX strategy to promote workforce digital dexterity and automation.
Seniority
Senior, hands-on IC