Customer Care Advisor
Hybrid
Core
First point of contact for customer inquiries regarding billing, invoices, payments, subscriptions, and account matters via phone, email, webform, and live chat.
Role type
Customer Care Advisor
Builds
Resolved customer account issues and disputes
Domain
Intellectual Property / Professional Services
Deliverable
client delivery
Required skills
English (proficient), Microsoft Office (Outlook, Word, Excel), CRM systems, contract research, payment processing
Preferred skills
Salesforce, 1+ year customer service experience, attention to detail
Responsibilities
Investigate and resolve customer account issues and payment-related questions, research contracts and subscriptions to identify solutions, document customer interactions in CRM systems, collaborate with Sales and Account Management teams
Seniority
Individual Contributor, entry to mid-level