Technology Operations Analyst
Core
Provide L1/L2 production support for enterprise applications, infrastructure components, and monitoring platforms to ensure service stability and availability.
Role type
L1/L2 Technology Operations Analyst
Builds
Service stability and operational efficiency for enterprise applications and infrastructure
Domain
IT Operations / Infrastructure Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Linux/Unix, Windows, ITIL Incident Management, ITIL Change Management, Alert Monitoring, Incident Analysis, Service Restoration, Production Change Execution, Runbook Creation, SOP Development
Preferred skills
DevOps practices, AIOps, Cloud technologies, Automation, Monitoring modernization
Technologies
Linux, Unix, Windows
Responsibilities
Monitor application and infrastructure health, respond to alerts, perform initial troubleshooting, execute approved production changes and patching, collaborate with DevOps and engineering teams, contribute to alert optimization and knowledge documentation
Seniority
Mid-level, hands-on IC
