Customer Care Advisor German-speaking (Patents team)
Core
Provide professional, efficient, high-quality service to a portfolio of key renewals customers, German law firms, and corporations.
Role type
Customer Care Advisor (Patent Annuities)
Builds
Customer service interactions and relationship management for patent renewal clients
Domain
Intellectual Property / Legal Services
Deliverable
client delivery
Required skills
German (fluent), English (fluent), MS Office 365, problem-solving, customer relationship management
Preferred skills
B2B customer-facing experience, basic knowledge of patents and IP, project management
Responsibilities
Respond to customer queries, maintain up-to-date customer profiles, collaborate with business areas to meet service levels, assist with additional workloads, manage assigned customer projects
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