Client Service Manager
Core
Deliver exceptional client service experience to German bank and broker clients by managing queries, escalations, and ensuring high-quality, timely service delivery.
Role type
Senior Client Service Manager (German Banking/Brokerage)
Builds
Client service operations, proxy voting support, and onboarding processes for German bank broker clients
Domain
Financial Services / Banking / Brokerage
Deliverable
client delivery
Required skills
Client relationship management, team leadership and coaching, SLA management, project planning and coordination, process improvement and automation, cross-functional collaboration, German language proficiency, English language proficiency
Preferred skills
Experience managing workloads during proxy season, ability to travel to Germany and London, advanced proficiency in German and English
Responsibilities
Act as primary relationship contact for German bank broker clients, manage day-to-day queries and escalations, lead client onboarding and project coordination, ensure internal and external SLAs are met, monitor and improve systems and procedures, build relationships with internal and external teams, coach and mentor client service team members, review workflows for efficiency and automation
Seniority
Senior, hands-on IC with people leadership