Client Service Manager
Core
Deliver exceptional client service experience to German bank and broker clients by managing queries, resolving issues, and ensuring high-quality, timely service delivery.
Role type
Senior Client Service Manager (Banking & Brokerage)
Builds
Client service operations, proxy voting support, and onboarding processes for German financial institutions
Domain
Financial Services / Banking / Brokerage
Deliverable
client delivery
Required skills
Client relationship management, team leadership, SLA management, project planning, risk escalation, process improvement, cross-functional collaboration, German language proficiency, English language proficiency
Preferred skills
Proxy voting domain knowledge, automation implementation, stakeholder management
Technologies
N/A
Responsibilities
Act as primary relationship contact for German bank broker clients, manage day-to-day queries and escalations, lead client onboarding and project coordination, ensure internal and external SLAs are met, monitor system effectiveness and recommend process improvements, build collaborative relationships with internal and external teams, coach and mentor client service team members, review team workflows for efficiency and automation
Seniority
Senior, hands-on IC with team leadership