Lead Technology Operations Analyst
Core
Lead a team of engineers in 24x7 monitoring, incident management, and production support for critical applications and cloud infrastructure.
Role type
Senior IC technology operations lead (infrastructure & cloud)
Builds
Production services, cloud platforms, and critical application availability
Domain
Technology Operations / Infrastructure / Cloud
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Incident management, problem management, service restoration, operational governance, stakeholder management, team leadership, SLA compliance, change management, automation, observability, Linux/Windows troubleshooting, networking (TCP/IP, DNS, firewalls, load balancers), scripting (Python, Bash, PowerShell), ITSM tools
Preferred skills
ITIL processes, monitoring platforms (Datadog, SolarWinds, Zabbix, Centreon, PRTG), cloud environments (AWS, Azure, Google Cloud)
Technologies
Datadog, SolarWinds, Zabbix, Centreon, PRTG, AWS, Azure, Google Cloud, ServiceNow, Jira, Python, Bash, PowerShell
Responsibilities
Lead and manage a team of engineers for 24x7 monitoring and support; Drive operational excellence by ensuring SLA compliance and managing incidents/outages; Plan and execute operational changes, patching, and maintenance; Champion automation and observability initiatives; Mentor team members and provide operational reporting to leadership
