Manager, Technical Operations Center
Core
Lead the global Technical Operations Center (TOC) to ensure 24x7 availability and peak performance of critical business platforms, public cloud services, and on-premises infrastructure for a global gaming company.
Role type
Manager, Technical Operations Center (SRE focus)
Builds
Global infrastructure services for console, PC, and mobile gaming platforms
Domain
Gaming / Interactive Entertainment / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Site Reliability Engineering (SRE) principles, global infrastructure management, major incident handling, change management lifecycle, root cause analysis, runbook creation, observability, automation
Preferred skills
Consolidation of regional centers, operational analytics, standardized operations functional roles
Technologies
AWS, GCP, Azure, Linux, Windows, VMware, Proxmox, KVM, Hyper-V, Terraform, Ansible
Responsibilities
Oversee global TOC staff ensuring 24x7 availability; Direct first response and triage for global infrastructure footprint; Lead consolidation and streamlining of TOC/NOC staff; Drive continuous operational improvements and standardized runbooks; Improve incident response and reduce MTTR; Manage L1/L2 safe manual workload execution and coverage
Seniority
Manager, hands-on leadership
