Technical Consultant (fixed term)
Core
Act as a primary technical contact for Korea-based clients using IPfolio, a Salesforce-based intellectual property management solution, resolving issues and configuring the platform.
Role type
Technical Consultant (SaaS Implementation & Support)
Builds
IPfolio (Salesforce-based IP management platform) for corporate clients
Domain
Intellectual Property Management / Legal Technology / Enterprise SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Salesforce administration and configuration, translating client requirements into system solutions, troubleshooting, bilingual communication (Korean/English), SQL basics
Preferred skills
Enterprise SaaS support experience, IP management domain knowledge (patents, trademarks), legal technology platform experience, Japanese or Chinese language skills
Technologies
Salesforce, IPfolio, SQL
Responsibilities
Analyze client questions and configuration requests, configure standard IPfolio and Salesforce functionality using declarative tools, troubleshoot system behavior and coordinate with engineering teams, guide clients through resolutions in Korean and English, improve internal documentation
Seniority
Mid-level (2-3+ years experience)
