Senior Officer, Customer Service (Trade), Group Tech & Operations
Core
Support clients on day-to-day Trade transaction queries via phone or email and act as a Trade advisor on various Trade products.
Role type
Senior Customer Service Officer (Trade)
Builds
Client support and trade product advisory services
Domain
Banking / Trade Finance
Deliverable
client delivery
Required skills
Trade products knowledge, Cantonese, customer service, independent work, verbal communication, email writing
Responsibilities
Support clients on day to day Trade transaction queries on phone or emails, Record all calls information according to standard operating procedures, Acts as a Trade advisor on various Trade products enquiries, Work closely with various stakeholders to ensure client's requests are fulfilled, Ensure timely and accurate delivery of reporting and monitoring of department KPIs, Identify and escalate client issue if any
