Senior Officer, Customer Service (Trade), Group Tech & Operations
Core
Support clients on day-to-day Trade transaction queries via phone or email, acting as a Trade advisor on various Trade products.
Role type
Senior Customer Service Officer (Trade)
Builds
Client support and trade product advisory services
Domain
Banking / Trade Finance
Deliverable
client delivery
Required skills
Trade products knowledge, Cantonese, customer service, verbal communication, email writing, stakeholder liaison, issue escalation, KPI monitoring
Preferred skills
None stated
Technologies
None stated
Responsibilities
Support clients on the day to day Trade transaction queries on phone or emails, Record all calls information according to standard operating procedures, Acts as a Trade advisor on various Trade products enquiries, Work closely with various stakeholders to ensure client's requests are fulfilled, Ensure timely and accurate delivery of reporting and monitoring of department KPIs, Identify and escalate client issue if any
Seniority
Senior, hands-on IC
