Technical Support Specialist III (Part-Time) – Linux Support
Core
Provides advanced technical support for desktop computer systems and Linux-based environments for University faculty and staff, serving as an escalation point for complex issues.
Role type
Senior IC technical support specialist (Linux focus)
Builds
Stable desktop environments and resolved technical issues for end-users
Domain
Higher Education IT / Linux Systems Administration
Required skills
Linux system administration, troubleshooting operating systems, hardware configuration, ticket management, system upgrades, project planning, documentation
Preferred skills
System administration, customer service, oral communications, written communication, prioritization, office productivity software
Technologies
Linux, Windows, macOS, desktop operating systems, peripherals, AV equipment
Responsibilities
Respond to and resolve assigned support tickets for Linux and desktop systems; set up, install, configure, and deploy new PCs and peripheral equipment; act as an escalation point for audio-visual issues in classrooms and conference spaces; participate in technical projects, process improvement, and documentation.
Seniority
Senior, hands-on IC
