Clinical Service Representative II - Ophthalmology
Core
Provides clinical office support including patient registration, scheduling, insurance verification, and co-payment collection in an ophthalmology setting.
Role type
Clinical Service Representative
Builds
Patient appointment schedules and billing records
Domain
Healthcare / Ophthalmology
Required skills
Patient registration, Insurance verification, Co-payment collection, Appointment scheduling, Epic EHR, HIPAA compliance, Basic Life Support (BLS)
Preferred skills
Medical Terminology, Computer Literacy, Customer Service
Responsibilities
Greet patients and assist with form completion; Verify patient insurance and demographic information; Collect co-pays and reconcile payments; Answer calls to register and triage inquiries; Schedule and reschedule appointments in Epic; Call patients for reminders and referral forms; Prepare patient charts and validate parking; Assist with billing questions and reminder card distribution.
Seniority
Entry-level, operational support