Representative, Customer Care- Front Counter
Core
Front counter representative providing direct customer care, handling billing inquiries, service issues, and new service installations for cable, internet, and voice services.
Role type
Customer Care Representative (Front Counter)
Builds
Direct customer support and service resolution for residential and business clients
Domain
Telecommunications / Cable & Internet Services
Deliverable
client delivery
Required skills
Customer relationship building, billing and payment processing, service order management, basic computer/keyboarding skills
Preferred skills
Call center experience, sales of additional services
Responsibilities
Handle complaints concerning billing or services rendered, answer questions regarding services and products, place new installation orders and service changes, research customer complaints and process billing adjustments, handle customer calls via phone or in person, solicit sale of new or additional services