Technical Support Specialist I (Hybrid) - WashU IT
Hybrid
Core
Provides Tier 1 desktop support for computer operating systems, software, hardware, and networking for university staff, faculty, and students.
Role type
Tier 1 technical support specialist
Builds
Maintains enterprise desktop environments and resolves high-volume support tickets
Domain
Higher Education IT
Required skills
Desktop support, Operating systems, Software installation, Hardware troubleshooting, Networking basics, Ticket management, System upgrades, System integration, System administration, Documentation
Responsibilities
Respond to assigned support tickets, Evaluate and prioritize customer issues, Escalate complex problems to higher-level teams, Collaborate on system upgrades and integration projects, Provide support documentation, Act as liaison between customers and senior technical staff