AVP (Sr Exec), Chargbk (ISS) Officer, COPC
Core
Managing complex credit card dispute and chargeback cases to ensure compliance and minimize financial losses.
Role type
Senior IC chargeback officer (dispute management)
Builds
Accurate dispute resolutions and compliant chargeback processing
Domain
Banking / Payments
Deliverable
client delivery
Required skills
Card scheme rules knowledge, transaction data analysis, regulatory compliance, process improvement, mentoring
Preferred skills
Leadership experience, system enhancements
Responsibilities
Manage end-to-end processing of escalated credit card disputes, conduct investigations and analyze transaction data, ensure compliance with card scheme rules and regulations, collaborate with internal teams and external stakeholders, perform quality checks and documentation, handle cases referred to the Financial Markets Ombudsman Service, drive process improvements, provide guidance and mentoring to team members, support audits and regulatory reporting.