AVP (Sr Exec), Chargbk (ISS) Officer, COPC
Core
Managing complex credit card dispute and chargeback cases to ensure compliance and minimize financial losses.
Role type
Senior Chargeback Officer (Subject Matter Expert)
Builds
Operational efficiency in dispute resolution and risk control processes
Domain
Banking / Payments / Card Schemes
Deliverable
client delivery
Required skills
Card scheme rules knowledge, analytical skills, problem-solving, attention to detail, reconciliation, mentoring
Preferred skills
Leadership or supervisory experience
Technologies
Visa, Mastercard
Responsibilities
Manage end-to-end processing of complex and escalated credit card disputes, conduct investigations and analyze transaction data, ensure compliance with card scheme rules and regulations, collaborate with internal teams and external stakeholders, perform quality checks and documentation, handle escalated cases including Financial Markets Ombudsman Service referrals, drive process improvements, provide guidance and mentoring to team members, support audits and regulatory reporting.