Customer Experience Manager
Core
Leading store operations and customer service to ensure a fast, friendly checkout experience and maintain brand standards.
Role type
Store Manager / Customer Experience Manager
Builds
Retail store operations for a discount variety store
Domain
Retail / Consumer Goods
Deliverable
product features
Required skills
Crew training and supervision, front-end operations management, store opening/closing procedures, merchandising execution, store maintenance, cash register operation, multi-tasking, creative thinking
Preferred skills
College experience
Technologies
Cash register systems
Responsibilities
Train crew on customer service standards, lead store to achieve customer service score goals, manage front-end merchandising and equipment, perform store maintenance and recovery, partner with store manager on recruitment and development, operate cash register, move and retrieve merchandise
Seniority
Individual Contributor, operational leadership
