Customer Experience Manager- 202
Core
Leading store operations and customer service to ensure a fast, friendly checkout experience and maintain brand standards in a retail environment.
Role type
Store Manager / Customer Experience Manager
Builds
Retail store operations and customer satisfaction
Domain
Retail / Consumer Goods
Deliverable
product features
Required skills
Crew training and supervision, front-end operations management, store opening/closing procedures, merchandising execution, store maintenance, recruitment and development, multi-tasking, composure under pressure
Preferred skills
College experience, creative thinking
Technologies
Cash register systems
Responsibilities
Train crew on customer service standards, lead store to achieve customer service score goals, manage front-end merchandising and equipment, perform opening/closing and store maintenance, perform store manager duties in absence, partner with leadership on recruitment and merchandising
Seniority
Mid-level, hands-on IC
