Sr. Director, Store Services & Omnichannel
Core
Architecting and scaling operational capabilities for Five Below's strategic growth initiatives, including Balloon Services, Helium Supply, and Omnichannel Services across 2,000+ stores.
Role type
Sr. Director, Store Services & Omnichannel Operations
Builds
Balloon services program (8x growth), Omnichannel operations portfolio (5x growth), Helium procurement ecosystem
Domain
Retail operations, Omnichannel fulfillment, Supply chain management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Enterprise strategy, P&L management, Vendor negotiation, Omnichannel operations, Capability incubation, Financial accountability, Change management, Team leadership, Data analysis, Strategic planning
Preferred skills
MBA or advanced degree
Technologies
BOPIS, Same Day Delivery, Instacart, DoorDash, Uber Eats, Helium supply systems
Responsibilities
Develop multi-year enterprise strategy for Store Operations; Own operational P&L and financial performance for multimillion-dollar service portfolio; Lead operations for BOPIS, third-party delivery partners, and helium balloon program; Manage strategic vendor partnerships and contract negotiations; Lead and develop a high-performing team of four; Drive enterprise change management and training for store teams.
Seniority
Senior, hands-on IC with strategic leadership