Regional Office Support Analyst
Core
Provide regional IT service desk support, incident management, and infrastructure administration for CAA's EU and APAC offices.
Role type
Regional Office Support Analyst (IT Service Desk & Infrastructure)
Builds
IT service stability, user access, and device management for CAA agents and executives across Europe and Asia-Pacific.
Domain
Entertainment industry IT operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Active Directory administration, Windows 10/11 and MacOS support, iOS/Android device management, Microsoft Exchange support, ITIL or MOF process knowledge, SCCM or JAMF deployment, Cisco Unified CM administration, Workday user administration
Preferred skills
Agency/entertainment industry experience, IP phone system support, audio/video conference collaboration services, Microsoft Intune knowledge, Azure Active Directory management
Technologies
Active Directory, Windows 10/11, MacOS, iOS, Android, Microsoft Exchange, SCCM, JAMF, Cisco Unified CM, Workday, Microsoft Intune, Azure Active Directory, Office 365
Responsibilities
Provide Service Desk support to all EU and APAC regions; Provide support to incident management response across infrastructure and cybersecurity; Function as the primary point of contact and coordinate activities with the engineering teams; Active Directory user account administration and machine object management; Workday user account administration for the London office; Support Windows 10 + 11 and MacOS operating systems; Support iOS, Android devices; Configure and deploy Cisco handsets and softphones via call manager; Deploy software packages via SCCM or JAMF; Manage acquisition and integration processes and new office buildout installations
Seniority
Mid-level, hands-on IC
