IT TECHNICAL SPECIALIST
Core
Classify customer-reported IT problems, maintain compliant desktop environments, and troubleshoot software/hardware failures for Micron's internal operations.
Role type
Field Service Technician (IT Support)
Builds
Internal IT infrastructure and support services for Micron employees
Domain
Information Technology / Hardware & Software Support
Deliverable
client delivery
Required skills
PC repair and preventative maintenance, software and hardware installation/upgrades, network troubleshooting, incident documentation, knowledgebase management, Windows patch management, anti-virus system management
Preferred skills
Prior IT experience
Technologies
Windows, anti-virus systems, Managed Level systems
Responsibilities
Classify customer-reported problems using sub-resolution and keywords, meet specified timelines for incident resolution, identify and monitor recurring problems for Engineering, maintain compliant desktop environments, perform software/hardware installations and backups, troubleshoot software/hardware failures and network problems, provide high-level customer service
Seniority
Entry-level to Mid-level, hands-on IC
