Emergency Communication Specialist
Core
Dispatch and coordinate emergency responses for a university campus and multi-campus system, acting as a lifeline for police, fire, and medical responders while managing public inquiries and campus safety notifications.
Role type
Emergency Communications Specialist (Dispatcher)
Builds
Emergency response coordination, campus safety notifications, and public assistance services for a university community.
Domain
Public Safety / Higher Education
Deliverable
client delivery | infrastructure
Required skills
Multi-tasking under pressure, oral and written communication, computer applications, radio console operation, database querying, CAD software management, de-escalation techniques
Preferred skills
SPOTS Certification, CJIS Security Training, ICS100/ICS200
Technologies
RAVE Mobile Safety, Whelen Outdoor siren system, Computer Aided Dispatch (CAD), National Crime Information Center (NCIC), Department of Motor Vehicles (DMV), National Law Enforcement Telecommunications System (NLETS)
Responsibilities
Answer and screen incoming 911 and non-emergency calls to determine responder needs; Operate multi-channel radio consoles to facilitate communication between law enforcement, fire, and medical units; Prepare and send emergency notifications via RAVE Mobile Safety and activate sirens; Monitor alarm systems and assist in investigations using surveillance and social media databases; Query national and state databases to validate warrants and criminal history; Document personnel movement and activities in CAD software.
Seniority
Entry-level to Mid-level, hands-on IC