Mgr L2 Production Support, GIPS
Core
Lead L2 production support operations to improve service recovery efficiency through monitoring, triage, automation, and access control governance.
Role type
Senior L2 Production Support Manager
Builds
Production monitoring solutions, service recovery automation, and access control frameworks
Domain
Banking/Financial Services IT Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
L2/L3 production support, service monitoring, log analytics, automation scripting, Unix/Linux shell, SQL, Oracle DB, Java, application servers, web servers
Preferred skills
ITIL, SDLC, enterprise messaging (MQ), Control M, OpenShift, Microservices, Load Balancers, VM/Network/Storage
Technologies
Geneos, Splunk, Ansible, Grafana, Elastic Search, JBoss, WebLogic, Apache, nginx, Oracle, OpenShift
Responsibilities
Identify and implement improvements for monitoring coverage, triage efficiency, and service recovery automation; govern production access entitlements; collaborate with L2/L3 teams and stakeholders on dashboard implementation
Seniority
Senior, hands-on IC with management responsibilities