AVP/VP, Omni-Channel Agile Team
Core
Leading initiatives to deliver seamless, reliable, and customer-centric experiences by integrating physical and digital banking channels across a global network.
Role type
Senior IC transformation lead (omni-channel banking operations)
Builds
Seamless customer journeys across branches and self-service touchpoints
Domain
Banking / Retail Banking Operations
Deliverable
product features
Required skills
Channel strategy definition, KPI monitoring, customer journey ownership, agile delivery, incident management, data analytics, regulatory compliance
Preferred skills
Branch operations expertise, self-service banking technologies, transformation agenda alignment
Technologies
Self-service banking technologies
Responsibilities
Define and execute channel strategies to improve availability, utilization, and cost efficiency; Monitor KPIs (uptime, transaction volumes, migration rates) and drive targeted interventions; Continuously enhance key customer journeys across touchpoints; Operate within agile squads to deliver incremental improvements; Oversee incident and problem management; Leverage data analytics to optimize machine placement and service models
Seniority
Senior, hands-on IC
