IT Support Engineer
Core
Deliver first and second-line end-user computing support (hardware and software) to users in Australian offices, including workstation deployments, identity management, and incident resolution.
Role type
IT Support Engineer (Helpdesk/Technical Support)
Builds
End-user computing services and support processes for internal and external customers
Domain
Financial Services / IT Infrastructure
Required skills
Windows and Microsoft Office suite support, Active Directory and GPO management, Microsoft SCCM and Intune, IT Service Management tools (Service Now, JIRA, Ivanti), hardware and software troubleshooting, IAM (user provisioning, access control)
Preferred skills
Financial services experience, Apple iOS device support, ITIL v3 or 4 certification, endpoint management tools
Technologies
Windows, Microsoft Office, Outlook/Exchange/Teams, SCCM, Intune, Active Directory, Service Now, JIRA, Ivanti
Responsibilities
Handle email, telephone, and walk-up support requests; triage incidents and service requests; deploy and image laptops/workstations; manage user accounts and access control; troubleshoot hardware, software, and networking issues; maintain process documentation; liaise with suppliers and third-party vendors.
Seniority
Mid-level, hands-on IC