Service Delivery Analyst - 12 month FTC
Core
Lead IT service management operations, incident response, and continual service improvement for a private banking wealth management firm.
Role type
Service Delivery Analyst (ITIL)
Builds
IT service delivery and operational governance for private banking clients
Domain
Financial Services / Wealth Management
Deliverable
dashboards & analysis
Required skills
ITIL framework expertise, incident management, change advisory board (CAB) leadership, major incident management, service request management, problem management, identity and access management, audit support, continual service improvement, stakeholder reporting, employee lifecycle management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead the Change Advisory Board (CAB), act as Major Incident Manager, work within Incident/Service Request/Problem/Identity & Access Management processes, support internal and external audit activities, drive Continual Service Improvement, run service reviews with business stakeholders, manage joiner/leaver/transfer activities, assist with change projects
Seniority
Mid-level, hands-on IC
