Service Delivery and Support Manager
Core
Lead and manage the Service Centre and Service Delivery teams to ensure high performance, oversee ITSM activities, and drive continuous improvement in support processes.
Role type
Senior Service Delivery and Support Manager
Builds
IT support services, incident resolution, and service delivery operations for UK and Jersey offices
Domain
Financial Services / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and development, ITSM process ownership (Incident/Problem/Change), Stakeholder engagement, Process improvement and governance, Performance monitoring and reporting, Knowledge management
Preferred skills
Experience with global IT coordination, Risk and compliance awareness, Customer focus
Technologies
Windows 11, MS Teams, SCCM, Active Directory, Group Policy, MS Office, iPhone, Ivanti, Service Now, JIRA
Responsibilities
Lead and develop high-performing support teams, Oversee ITSM activities including incidents, service requests, and major incidents, Coordinate hardware deployments and IT consumable stock, Collaborate with development teams for smooth project transitions, Own Identity Access Management and Change Enablement processes, Monitor service metrics and produce performance reports
Seniority
Senior, hands-on IC with team management
