Customer Advocate
Core
First point of contact for customers, managing administrative processes, scheduling, work orders, and resolving service issues in an auto glass repair environment.
Role type
Customer Advocate (Front-line Operations)
Builds
Customer service interactions and operational workflow for auto glass repair services
Domain
Automotive / Auto Glass Repair
Deliverable
product features
Required skills
Customer service, administrative process management, scheduling, work order management, insurance verification, multi-channel communication (phone, email, fax), invoicing, problem-solving
Preferred skills
Creative solutioning, professional appearance, ability to work in fast-paced environment
Responsibilities
Welcome in-shop customers and resolve concerns, manage incoming calls and emails for service issues and scheduling, confirm and complete work order information, process invoices and credit memos, review orders from national contact center, manage dealer part orders
Seniority
Entry-level to Mid-level, hands-on IC