Store Manager
Core
Leads all retail store operations for an auto glass company, focusing on quality service, customer experience, and team performance.
Role type
Store Manager
Builds
Retail store operations and customer service experience
Domain
Automotive retail / Auto glass repair
Deliverable
product features
Required skills
People leadership, coaching, cash/expense management, inventory control, loss prevention, safety compliance, scheduling, customer service, KPI tracking, vehicle/equipment maintenance oversight
Preferred skills
Automotive industry experience, innovative performance incenting approach
Technologies
Microsoft Office Suite, web applications
Responsibilities
Oversee daily store operations including open/close procedures, CICO, and staffing; Drive team performance to meet KPIs like Net Promoter Score and Time to Serve; Ensure technicians are SafeTech™ certified and perform quality installs/repairs; Provide world-class customer service and handle warranty issues; Manage store appearance and equipment maintenance records.
Seniority
Mid-level, hands-on IC