Patient Services Specialist
Core
Front-end patient support managing intake, scheduling, medical records, and financial transactions to ensure accurate documentation and exceptional customer service.
Role type
Patient Services Specialist (Healthcare Operations)
Builds
Patient appointment schedules, accurate medical records, and financial transaction logs
Domain
Healthcare / Oncology and Hematology
Required skills
Patient intake and registration, Appointment scheduling, Medical records management, Financial transaction processing, EMR system proficiency, HIPAA compliance, Customer service, Data entry accuracy
Preferred skills
Physician office experience, Associate's degree, Multitasking in fast-paced environments
Technologies
EMR systems, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Fax servers
Responsibilities
Greet and check in patients while verifying identity and demographics, Schedule and manage patient appointments and physician requests, Create and maintain patient charts in EMR and billing systems, Collect and post patient payments and co-pays, Comply with federal, state, and local regulations regarding patient care and privacy
Seniority
Entry-level to Mid-level, hands-on IC