Front Office Staff
Core
Greet patients and visitors, manage registration and appointments, process payments, and maintain patient records in a hospital front office.
Role type
Front Office Staff (Healthcare)
Builds
Patient intake, appointment scheduling, and front-desk operations for a private hospital
Domain
Healthcare / Hospital Administration
Deliverable
product features
Required skills
Patient registration, appointment scheduling, payment processing, EHR system usage, data entry, phone call handling, complaint escalation
Preferred skills
Prior hospital or customer service experience, Microsoft Office proficiency
Technologies
EHR systems, Microsoft Office Suite (Word, Excel, Outlook)
Responsibilities
Greet patients and visitors, manage patient registration and insurance verification, schedule and confirm appointments, answer phones and direct calls, collect payments and issue receipts, maintain patient records, assist with admissions and discharges, handle patient complaints, support administrative data entry and filing
Seniority
Entry-level to Junior
