Customer Advocate
Core
Frontline customer service and administrative operations for an auto glass company, managing in-shop interactions, scheduling, and work order processing.
Role type
Customer Advocate (Frontline Operations)
Builds
Customer service interactions and administrative workflows for auto glass repair services
Domain
Automotive / Auto Glass Repair
Deliverable
product features
Required skills
Customer service, telephone operations, work order management, invoicing, insurance verification, administrative task execution
Preferred skills
Creative problem solving, fast-paced environment adaptability
Technologies
None explicitly stated
Responsibilities
Welcome in-shop customers and resolve concerns, manage incoming calls and emails for service issues and scheduling, confirm and complete work order information including insurance verification, process invoices and credit memos, review orders from national contact center and manage dealer part orders