Front Desk Agent - Snowbird - Iron Blosam Lodge
Core
Provide front desk operations and guest services for Iron Blosam Lodge, handling check-ins, reservations, and complaint resolution.
Role type
Front Desk Agent
Builds
Lodging reservations and guest check-in/out processes
Domain
Hospitality / Resort Operations
Deliverable
product features
Required skills
Guest check-in/out, reservation booking, payment processing, complaint resolution, up-selling, multitasking, organizational skills
Preferred skills
Hotel receptionist experience, discount strategy knowledge
Technologies
PMS system, Softphone
Responsibilities
Check guests in and out, book lodging reservations, process credit card payments, respond to guest complaints, assist with restaurant and spa reservations, update guest contact information
Seniority
Entry-level, hands-on IC
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